Seaside Hotel ACCOMMODATION
Article 1（Scope of Application)
The Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest (including guests using rooms for teleworking within the day, etc.; the same shall apply hereinafter), and any matters not stipulated in the Terms and Conditions shall be governed by the laws and regulations (Laws and regulations or those based on the law. The same shall apply in the following.) as well as generally established customs.
Any usage guidelines and precautions hereinafter collectively referred to as “Rules” ）presented by the hotel in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel and kept in guestrooms, constitute a part of these Terms and Conditions.
Notwithstanding the preceding paragraph, any special agreements provided by the hotel within the scope permitted by law and customs shall take precedence.
Bookings can be made by writing a request to the hotel’s e-mail info@seaside.al or by filling out the necessary information on the hotel’s website www.seaside.al to send the reservation request, or by other reservation websites (online reservation systems).
To book a room in the hotel, the guest must electronically notify hotel administration the exact room name, accommodation period, guest’s name, phone number, e-mail address and guest’s credit card number and its expiration date, thus guaranteeing the payment for booked hotel services in case of late cancellation or no show.
Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information.
Article 2（Application for an Accommodation Agreement）
- Guest name and telephone number
- The date of stay and estimated time of arrival.
- Accommodation fees generally based on the Basic Accommodation Fees
- Other information the hotel deems necessary
Article 3（Establishment of the Accommodation Agreement）
In the event that a guest requests to extend their stay beyond the date listed in（2）of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.
Article 4（Special Agreements Not Requiring a Deposit）
Notwithstanding the provisions of Paragraph 2 of the preceding article, the hotel may accept special agreements that do not require payment of a deposit.
The preceding paragraph on special agreements shall apply when the hotel does not request payment of the deposit set forth in Paragraph 2 of the preceding article or does not specify a deposit payment deadline when accepting applications for an accommodation agreement.
Article 5（Refusal of Accommodation Agreements）
The hotel may refuse to enter into an accommodation agreement in the following cases: However, this paragraph does not mean that the hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act.
- When the accommodation application violates the stipulations of these Terms and Conditions
- When guestrooms are fully booked
- When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
- When a potential guest is deemed to fall under any of the following categories:
– An organized crime group or associate member or affiliate of an organized crime group or any other antisocial force/
– When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
– When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
– When the potential guest’s behavior poses a significant nuisance to other guests.
– When a potential guest is a patient of a specified infectious disease.
– When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees or is deemed to have engaged in any similar acts in the past.
– When the potential guest repeatedly makes requests pursuant to the provisions of Article 5-6 of the Hotel Business Act, imposing an excessive burden and significantly hinder the provision of hotel services to the other guests.
– When the hotel is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances.
– When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
– When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests.
– When the potential guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
– When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.
Article 5-2（Explanation of Refusal to Conclude Accommodation Contract）
In the event that the hotel refuses to enter into an accommodation contract in accordance with the preceding article, the person seeking accommodation may request an explanation for the reasons of the refusal.
Article 6（The Guest’s Right to Terminate the Accommodation Agreement）
- Guests may request that the hotel terminate the accommodation agreement.
- If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the hotel shall charge a penalty in accordance with the Hotel cancelation policy.
- If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the hotel, the accommodation agreement may be deemed to have been terminated by the guest.
Article 7（The Hotel’s Right to Terminate the Accommodation Agreement）
The hotel may terminate the accommodation agreement in the following cases. However, this paragraph does not mean that the hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act.
When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay.
When the guest is deemed to fall under any of the following categories (a) to (c):
- An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force.
- When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
- When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
When the guest’s behavior poses a significant nuisance to other guests.
When the guest is a patient of a specified infectious disease.
When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees (excluding cases where the guest is requesting to eliminate social barriers pursuant to the provisions of Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities), or is deemed to have engaged in any similar acts in the past.
When the guest repeatedly makes requests pursuant to the provisions of Article 5-6 of the Hotel Business Act that would impose an excessive burden and significantly hinder the provision of hotel services to the other guests.
When the guest cannot be accommodated due to force majeure.
When the guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
When the guest smokes in bed, messes with firefighting equipment, or otherwise violates the Hotel Rules and Regulations (limited to fire-related regulations).
When the guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
When the guest violates the Hotel Rules and Regulations stipulated in Article 10, commits any of the prohibited acts set forth in Article 11, or otherwise fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation.
When the hotel cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, the guest will not be charged for services not yet provided.
Article 7-2（Explanation of Cancellation of Accommodation Contract）
In the event that the hotel cancels the accommodation contract in accordance with the preceding article, the guest may request an explanation for the reasons of the cancellation.
Article 8（Guest Registration）
Guests must register the following information at the front desk on the day of their stay.
Guest name, age, gender, address, and contact telephone number
Departure date and planned departure time
Other information deemed necessary by the hotel
International guests who do not have an address in Albania are required to present a scan or copy of their passport and register their nationality, passport number, addition to the information listed above.
Article 9（Guestroom Hours）
Guestrooms may be used from 3 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates.
Notwithstanding the provisions of the preceding paragraph, the hotel may allow guests to use guestrooms outside the hours specified above. In doing so, the following extension fees will be charged:
Until 3:00 pm: 25% of booking rate per guestroom
Until 6:00 pm: 50% of booking rate per guestroom
After 6:00 pm: Full room rate
Article 10（Compliance with the Hotel Rules and Regulations）
Guests shall comply with these Terms and Conditions as well as Rules while staying at the hotel.
Article 11（Prohibited Acts）
- Guests shall not engage in the following acts, either on their own or through the use of a third party.
- Registering or providing false information when staying at the hotel
- Using fraudulent payment methods such as stolen credit cards when staying at the hotel
- Unauthorized acquisition or use of Sotetsu Hotels membership benefits or personal information belonging to a third party
- Using the hotel for business purposes without permission from the hotel
- Mass booking followed by mass cancellation or any similar acts
- Repeatedly making and canceling bookings without a justifiable reason, or any similar acts
- Impersonating the hotel or the hotel group, or any act that could be mistaken for such
- Unauthorized access of systems or computers or any similar acts
- Sending or uploading harmful computer programs or any similar acts
- Removal, defacing, or destroying equipment within the hotel facilities, or any similar acts
- Obstruction of business or damaging the reputation or brand of the hotel or hotel group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Hotel or its staff or posting inflammatory remarks on social networking sites, or any similar acts
- Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff
- Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the hotel group
- Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the hotel group
- Acts that violate or risk violating public order or law, or any criminal acts
- Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group
- Violation of any other provisions of these Terms and Conditions
- Violation of any other rules in the Hotel Rules and Regulations
- Any other acts deemed inappropriate by the hotel
- The hotel shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph.
Article 12（Hours）
Hours for the front desk, cashier, and other major facilities of the hotel are as follows. For detailed information on hours for other facilities, please see the attached pamphlet, signs throughout the hotel, or the service directory in the guestrooms.
- Closing time, front entrance: 24 hours/day
- Front desk: 24 hours/day
- Cashier: 24 hours/day
The hours in the preceding clause may be temporarily changed when doing so is necessary and unavoidable. The hotel shall take appropriate measures to notify guests of such changes.
Article 13（Payment of Fees）
A breakdown of accommodation fees to be paid by guests is listed.
The accommodation fees in the preceding paragraph must be paid at the front desk on the day of the guest’s arrival or upon the hotel’s request in EUR, USD or LEK currency, credit cards, or any other alternative for currency accepted by the hotel. However, be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted.
The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel.
Guests using plans that include breakfast, will still be charged for such services even if they do not use them unless otherwise specified in the plan.
Article 14（Hotel Liability）
The hotel shall compensate the guest for any damages arising from failure to execute the accommodation agreement or its related agreements. However, this shall not apply when damages are caused by reasons not attributable to the hotel.
The responsibility to provide guests with a room on the part of the hotel starts when the guest checks in at the front desk of the hotel and ends at the checkout deadline.
The hotel is enrolled in hotel liability insurance to protect against fire and other disasters.
Article 15（When Rooms Cannot Be Provided According to the Agreement）
- If the hotel is unable to provide a guestroom according to the agreement, the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible.
- Notwithstanding the preceding paragraph, if the hotel is unable to find other accommodations, the hotel will pay compensation equivalent to the penalty, which will be allotted to damages. However, this compensation will not be paid when inability to provide a guestroom is for reasons not attributable to the hotel.
Article 16（Handling of Checked Items）
Loss or damage to items, cash, or valuables not checked at the front desk shall be compensated only when such loss or damage is caused by willful misconduct or negligence on the part of the hotel.
The following items cannot be checked at the front desk.
(1) Any items or cash that are valued in excess of ¥500,000
(2) Artwork and antiques
(3) Equipment with information recording devices (computers, mobile phones, other IT equipment, etc.)
(4) Items pertaining to personal information (client list, etc.)
(5) Dangerous goods, bulky luggage, heavy goods, fragile items, etc., and any items the hotel deems unable to be checked at the front desk
Article 17（Storing Guest Luggage and Belongings）
The hotel shall store guest luggage arriving before its owners only when an arrangement has been made in advance, and shall hand it to the guest during check-in.
In the event that luggage or personal belongings are left unattended at the hotel after the guest has checked out, the hotel will, in principle, wait for the owner to contact the hotel for further instructions. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station, while other items will be disposed of three (3) months from the date of discovery. The same shall apply to items not taken in by the police. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day.
The hotel reserves the right to inspect the contents of any luggage or personal belongings that are left unattended to appropriately handle them.
Liability on the part of the hotel for guest luggage or belongings of the preceding Paragraphs shall be governed by Article 16 Paragraph 1 in the case of Paragraph 1, and by Article 16 Paragraph 2 in the case of Paragraphs 2 and 3.
Article 18（Housekeeping）
Rooms of hotel housekeeping daily.
Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every three nights to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph.
Article 19（Parking Liability）
The hotel consents to let guests park their vehicles in the parking space when a guest uses the hotel parking lot, regardless of whether the guest has deposited the keys with the hotel, and the hotel shall not be held liable for management of the vehicle. However, the hotel shall be liable for compensation for any damage caused by willful misconduct or negligence in managing the parking lot from hotel staff.
Article 20（Guest Liability）
The guest shall compensate the hotel for any damages to the hotel caused by willful misconduct or negligence on the part of the guest (including but not limited to facility repair costs and lost sales opportunities）.
Article 21（Exemptions）
The hotel shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies.
Article 22（Reporting to the Authorities）
Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures.
Article 23（Preferred Language）
The Albanian version of these Terms and Conditions and other Rules shall be the original document. Even when translations are provided to guests for reference, only the original Albanian document shall be contractually valid, and the translated document shall have no validity whatsoever.
Article 24（Good Faith Negotiation）
The hotel and guest shall negotiate in good faith to resolve any problems arising in connection with use of the hotel that cannot be resolved under these Terms and Conditions.
Article 25（Governing Law and Court of Jurisdiction）
The accommodation agreement between the hotel and the guest shall be governed by the laws of Albania.
The Vlora District Court shall have exclusive jurisdiction in the first instance over any disputes (including court mediation procedures) regarding the accommodation agreement between the hotel and the guest.
Should the hotel deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will.
Article 26（Changes to the Agreement）
These Terms and Conditions are subject to change without notice. Check the official website for the latest information.
Use of the hotel by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement.
Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions.